Returns & Refunds | AERIVA HOME

Returns & Refunds

30-day returns. For AERIVA HOME orders delivered in the United Kingdom, you may request a change-of-mind return within 30 calendar days after delivery.

Starting a return

Email beseyboutique@gmail.com with your order number and your return request. We will provide instructions and the correct return address. Please do not send the parcel back without first obtaining the return details. We will provide return instructions when you contact us.

Return postage

For change-of-mind returns, return shipping costs are paid by the customer. The amount depends on the parcel, the return destination and the carrier you choose. We recommend using a tracked service and retaining proof of postage.

If the item is faulty, damaged, incorrect or not as described, we will meet reasonable return shipping costs and provide the remedies required by applicable UK consumer law. Your statutory rights are not affected.

Condition of returned items

Please return the throw complete and in a condition suitable for resale, allowing for reasonable inspection to establish its nature, characteristics and functioning. If it has been handled beyond what is necessary for inspection, a deduction may be made for any reduction in value where permitted by law. Do not wash the item before making a change-of-mind return.

UK right to cancel

UK consumers buying most goods online have a legal right to cancel without giving a reason within 14 days after receiving the goods, and a further 14 days to return them after notifying us. Our voluntary 30-day return period extends the time available to request a change-of-mind return and does not limit your legal rights.

Refunds

We issue eligible refunds to the original payment method. For statutory cancellations, we refund without undue delay, and no later than 14 days after receiving the returned goods or receiving evidence they have been posted back, whichever is earlier. Standard UK delivery is free. Your bank may take additional time to show the refund.

Damaged or incorrect orders

Please contact beseyboutique@gmail.com as soon as you notice a problem, with your order number and a description. Photographs may help us resolve it, but are not a prerequisite for your statutory rights.

Exchanges

To change the size or colour, please contact us for advice. Subject to availability, we may suggest returning the item and placing a new order.

This policy applies to AERIVA HOME UK purchases and does not reduce your legal rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations.